Refund policy
Returns
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, in the same condition that you received it
- It must be in the original packaging
- Proof of purchase is required
To start a return, contact us at:
smartneeds.co.in@gmail.com
Non-Returnable Items
Certain items cannot be returned:
- Personalized / custom products
- Items on sale or clearance
- Hygiene-related products (if opened)
Damages & Issues
Please inspect your order upon delivery.
If the item is defective, damaged, or you received the wrong item, contact us within 48 hours with photos/videos so we can resolve the issue.
Refunds
Once we receive and inspect your return:
- We will notify you if the refund is approved
- If approved, refund will be processed to your original payment method within 5–7 business days
Cash on Delivery (COD) Orders
For COD orders:
- Refunds will be processed via bank transfer or UPI
- Customers must provide correct payment details
Return Shipping
- Customers may need to bear return shipping charges unless the product is defective or incorrect
- Shipping charges are non-refundable
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, cancellation is not possible
Contact Us
For any questions, contact us at :
smartneeds.co.in@gmail.com