Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Shipping Time
Estimated delivery time:
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Metro Cities: 3–5 business days
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Other Locations: 5–8 business days
Delivery times may vary due to courier delays or external factors.
Shipping Charges
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Free Shipping on selected products (if applicable)
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Otherwise, shipping charges will be calculated at checkout
Cash on Delivery (COD)
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COD is available on eligible orders
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A small COD fee may be charged (if applicable)
Order Tracking
Once your order is shipped, you will receive a tracking number via SMS/Email to track your package.
Delays
While we aim to deliver on time, delays may occur due to:
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High order volume
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Weather conditions
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Courier issues
We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for delivery failures due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery with proof (photos/videos), and we will assist you.
Contact Us
For any shipping-related queries, contact us at:
smartneeds.co.in@gmail.com